Read below to find out more about our changes and new strategy.
The Open Application Network will continue to operate and function for our community. That being said, we will continue to provide tools for staking and interacting with the network. As always for any questions users may have we recommend first reaching out to the community on Telegram. In the unlikely scenario that the community is not able to support, please see the FAQ below. Finally, for any token swap or technical issues you can submit a ticket through the service desk located here.
1. Where can I store my Aion?
We recommend using either the desktop wallet or the web-based Aion Wallet; more information can be found in “Docs” (link at top of page).
2. Where can I stake my Aion?
You can use the original staking interface which has support for staking pool operators, or the web-based Aion Wallet.
3. Where can I check on a transaction on The Open Application Network?
You can visit either the web-based Aion Wallet or the Aion Dashboard to view a transaction on the network.
4. Where can I see the current network performance of The Open Application Network?
You can visit the Aion Dashboard to see how the Open Application Network is performing.
5. If I still have ERC-20 Aion how can I exchange this for Aion on The Open Application Network’s mainnet?
The official swap using the Aion bridge finalized December, 2018. However, if you do still have Aion you can follow this guide in order to submit a service ticket and have your Aion manually swapped. As this is a manual process it does take time to process. We are currently working on ways to improve visibility to our community on outstanding tickets and to accelerate the process of processing tickets.
6. What should I do if the desktop wallet or the web based wallet are not functioning properly?
First check in with the community on the community Telegram channel. If the community is not able to assist then you can submit a ticket through the service desk located here.
7. The Open Application Network is currently providing support to help maintain the network; where can I see the funds that The Open Application Network has mined or received as a stake reward?
All funds mined or rewarded for staking that the foundation receives are burned to this address: 0x0000000000000000000000000000000000000000000000000000000000000000 users can check the totals burned via the Aion Dashboard here
9. What is the progress of my swap request?
Thanks for your patience. We are monitoring the SWAP process and will be manually processing your requests. Going forward, we will share the following swap details with the community on a monthly basis. Information below summarizes swap activities during the last month as of Feb 19, 2021.
66 Successful swaps
31 Unsuccessful swaps – tickets require more information (see below)
97 Swaps tickets resolved in the last month
67 Remaining swap tickets in queue.
10. Why are some swaps unsuccessful?
Reasons that prevent a successful swap include (1) tokens already swapped (duplicate request), (2) incorrectly signed ETH message, (3) ETH address does not own Aion, and (4) no native Aion address provided in signed message.Please review the Aion Token Swap instructions before creating a swap request to ensure the best probability of success: https://docs-aion.theoan.com/docs/token-swap.
The Open Application Network is governed by The Open Foundation, a registered not-for-profit organization.